Carla Alvial Palavicino; Kornelia Konrad How technology consultants assess the graphene and 3D printing hype, OSFHome2015.
Academic Field:
Sociology of expectations
Topic:
graphene, hype, consultancy organizations

The hype-cycle is a phenomenon that is recurrently observed and spoken about in the
context of emerging technologies. It is characterized by a wave of over-enthusiasm
followed by a phase of disappointment, when promises are not met, and a later stage
characterized by stabilization and maturity of the technology. A specific type of
intermediary actor that has grown in relevance in recent years, known as technology
consultants, plays an important role in assessing, deploying and making the “hype” visible
within an innovation community. In this paper I study how technology consultants assess
“the hype” for the case of two emerging technologies: graphene and 3D printing. We
describe three different forms in which the hype is assessed: via technical expertise, as a
social dynamic, and through social interaction. Each of these forms is a different way of
arranging technologies, expectations, and actors, attributing different forms of agency to
the innovation process. These three forms of “the hype” coexist as part of the activities of
technology consultants and are used in different contexts. They allow consultants to
maneuver and find a niche for their services in different contexts, while at the same time
contributing to the co-production of an emergent field.

Hype Illustration Hype Illustration